Frequently Asked Questions Expand all
How do I contact Uniworld after hours when I am traveling to or from my cruise?
Our After Hours and Emergency Contact email address is: firstname.lastname@example.org
If you are experiencing any travel delays, please contact the ship for the location before making your way there. You will find the phone number for the ship on your cruise ticket. If you have a scheduled transfer, you may call the number listed on your cruise ticket to see if an alternate transfer can be arranged. If you are unable to join a scheduled transfer due to flight delays, please make your own way to the ship/hotel and save your receipt to claim with your travel insurance.
If you are delayed returning home due to a cancelled flight, please work with the airline to rebook your flights. In most cases the airline, and not Uniworld, will be in control of the ticket. You can request accommodation on alternate airlines if they do not have the flights or class of service you booked. Ask for documentation of any cancellation or downgrade so that you can claim this with your insurance provider.
Insurance: Guests who have purchased travel insurance through Uniworld have access to 24/7 travel assistance through CareFree Travel Assistance. Phone: 877-303-5909 or, from outside the US or Canada, 516-342-4594. You may have access to a similar service if you purchased insurance through a different carrier.
Uniworld Port Locations (contact ship to confirm location): uniworld.com/ports
Are three people per room allowed?
Triple bookings are allowed only in some suites onboard the S.S. Catherine, S.S. La Venezia and the S.S. Maria Theresa (excluding the Royal Suite). Note that ships that allow triple booking may change, so we suggest calling Uniworld or your preferred Travel Advisor for the most up-to-date information.
Do I need a visa?
Obtaining required travel documents including Visas is your sole responsibility. Requirements vary by country you are visiting and by your country of residence, and are subject to change at any time. Please check with the government agencies of the countries you will be visiting for the most recent information.
Which cruise itinerary is best for me?
A good choice for first-time river cruisers is a Danube River cruise, which offers an enjoyable “tasting menu” of many top cultural sites. A Rhine River cruise, with stunning scenery and dozens of castles, is another great option. Second- or third-timers may enjoy visiting Eastern Europe via a cruise along the Lower Danube. More experienced travelers seeking something new might consider the Douro River in Portugal, the Peruvian Amazon in South America, or our Cruise & Rail itineraries.
Why do you need a Passenger Information Form?
Due to immigration and security measures worldwide, passenger information must be fully completed and received by Uniworld by the time of final payment. Final documentation will not be processed without receipt of the Passenger Information Form. Every guest is required to complete this form.
What should I wear on my cruise?
For destinations in EUROPE:
It's best to prepare for a variety of weather conditions, depending on your travel season and the regions through which you will be cruising. Layering clothing items is always your best bet, as this allows you to adjust to most temperatures, including artificially maintained temperatures, by adding or removing items throughout the day.
Comfortable, sporty, smart-casual daywear is appropriate both onshore and onboard. Everyday slacks, khakis, walking shorts and everyday skirts/dresses are recommended. For warmer temperatures, we suggest lightweight clothing that can be layered, such as a mix of sweaters, lightweight knit shirts, slacks and walking shorts. For early spring and late fall departures, you’ll find sweatshirts, heavier cotton or wool tops and long-sleeved shirts, and corduroy or heavy khaki pants perfectly suitable. Mix and-match color schemes work best to help keep baggage light. You will participate in a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option. For evenings, any resort-type wear is perfectly suitable; however, we do ask that you not wear shorts to dinner. Men may want to bring one sport jacket for dressier restaurant venues and for special events onboard such as the Captain’s Welcome and Farewell festivities. Women may wish to bring a cocktail dress or two for finer dining or entertainment experiences. Don’t forget to pack a lightweight waterproof jacket (preferably hooded) or even a heavier weight wind-breaker for colder temperatures.
We recommend wearing comfortable, smart-casual clothing both onshore and onboard. We also suggest sturdy walking shoes, as you will do a significant amount of walking on shore excursions, often over cobblestones or uneven terrain. A sun hat, rain gear, and a coat or wrap for chilly evenings are useful items to have. While there is no formal dress code for dining ashore, concerts, special events onboard, etc., men may want to bring a sports jacket and women a cocktail dress or pantsuit. Neckties are optional. Please note that shorts are not allowed at dinner aboard the ship.
For our EXOTICS destinations:
These programs are very different from European river programs; attire is more casual due to the region’s warmer temperatures. During the cruise/tour portion of your program, comfortable, lightweight clothing in lighter colors is strongly recommended. We suggest clothing that can be layered, such as a mix of cotton shirts, lightweight knit shirts, sweaters, everyday khakis, slacks, skirts/dresses, walking shorts and sun hats.
Prepare for a variety of weather conditions, depending on your travel season and the regions through which you will be cruising. Layering clothing items is always your best bet, as this allows you to adjust to most temperatures, including artificially maintained temperatures, by removing or adding items throughout the day. Mix/match color schemes work best to help keep baggage light.
You will participate in a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.
Don’t forget to pack a lightweight waterproof jacket (preferably hooded) or even a heavy weight windbreaker for colder temperatures, especially during early spring, fall and winter departures.
PLEASE NOTE: To enter the temples and other holy sites, guests should ensure that their shoulders and knees are covered.
Egypt: For evenings, we recommend casual and cool attire; however, we require footwear to be worn at all times in the dining room. Sport jackets and cocktail dresses are not needed at any time during this program. You may wish to pack at least one “smart casual” outfit for the onboard Gala Reception.
For those on the Jordan extension, while sleeping quarters will be heated, the winter months can drop below freezing at night. Please pack accordingly for outside weather.
India, Vietnam & Cambodia: For evenings, we recommend casual and cool attire; however, we require footwear to be worn at all times in the dining room. Sport jackets and cocktail dresses are not needed at any time during this program.
Peru: We recommend comfortable walking shoes, quick drying and lightweight clothing, lightweight long pants and rain gear, long-sleeved tops for jungle excursions, wide-brimmed hat, extra socks, and a bathing suit.
Is laundry service available?
Most ships have either a self-serve laundrette (with ironing board) or laundry service for an additional fee. Please contact email@example.com to find out what services your ship offers. No dry cleaning services are available on any ship.
What is the food like?
Our classically trained chefs use fresh, locally-sourced ingredients for all onboard meals, which feature both regionally-inspired and western dishes. See our Culinary Excellence page for more details.
Can you accommodate special diets?
Kindly inform us in advance if you have specific dietary requests (e.g., low-fat, low-calorie, gluten-free, sugar-free, vegetarian, etc.). This information can be provided to us when completing your Passenger Information Form. We have a “Traveling Lite” menu for guests seeking more health-conscious options, as well as light lunches, vegetarian options, and generous buffets that offer something for everyone. We will do our very best to accommodate your needs given the resources available to us.
Can I use my credit and debit cards in Europe?
Most major credit cards are widely accepted throughout Europe. Credit cards and most debit cards can be used for ATM cash withdrawals onshore (there are no ATMs aboard our ships). We recommend bringing at least one credit card plus an ATM card. Try to avoid carrying euro notes larger than €100, as merchants may be hesitant to accept them due to counterfeiting. Limited currency exchange is available onboard (cash only) and all major hotels have exchange facilities. Travelers Checks are not recommended.
It is a good idea to advise your credit card issuer and bank of your plans to travel abroad so they can expect foreign transactions on your account.
What is the voltage?
Europe: Electrical current is 220V, the European standard; however, each stateroom and suite has one 110V outlet.
Egypt and Peru: Voltage is 220V/50Hz in all hotels and onboard the ship. To use any electrical product from the U.S. and comparable regions, you will need a 3-pin plug adapter and a voltage converter.
India: Voltage is 220V/50Hz in all hotels and onboard the ship. On the ship, outlets that accommodate both 110V and 220V appliances are available in the suites. In the hotels, dual-voltage appliances or a voltage converter will be needed.
Vietnam & Cambodia: Voltage is 220V/50Hz in all hotels and onboard the ship. On the ship, outlets that accommodate both 110V and 220V appliances are available in the suites. In the hotels, dual-voltage appliances or a voltage converter will be needed. In addition, you will need a two-round-pin-type plug adaptor in Cambodia, and a three-flat-pin-type plug adaptor in Vietnam.
Voltage may vary by ship. Your electrical appliances from home may require an adapter and/or converter. We recommend reviewing the latest Cruise Companion for the region you will be visiting, or call Uniworld or your preferred Travel Advisor for more information.
Is there onboard internet access?
Select ships offer complimentary Wi-Fi access. Please email us at firstname.lastname@example.org to find out if Wi-Fi is available onboard. Service may be briefly interrupted in remote areas, while sailing, or when moving through locks, and the speed will likely be slower than what you are used to back home.
Where will the ship dock?
In many ports, your river ship is small enough to dock within easy walking distance of the historic city center. Elsewhere, the ship may need to dock farther away and a motorcoach transfer will be provided. There may be times when your ship moors next to another ship or between ships, especially in busy ports. Docking locations are determined by the local harbor authorities, not Uniworld or the ship’s captain.
For the latest embarkation and disembarkation port location details, please visit our Port Locations page, or call Uniworld or your preferred Travel Advisor for more information.
How do I book optional excursions once onboard?
Optional excursions can be booked with your Cruise Manager and charged to your onboard account. Some optional excursions require a minimum number of participants to operate. There are no refunds for cancellations made within 24 hours of the tour start time or for pre-paid tours. On pre/post-cruise extensions, you may book optional excursions with your Local Host and pay by credit card (cash not accepted). Optional excursions cannot be reserved prior to the cruise.
Select Masterpiece Collection excursions may be booked in advance. We recommend calling Uniworld or your preferred Travel Advisor for more information.
Is smoking allowed?
For the comfort of all our guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapor e-cigarettes.
We also ask guests to refrain from smoking on shore excursions/tours, especially since many historical sites and other tourist attractions are now smoke-free as well.
What if a major tourist site on my itinerary is closed?
We typically arrange a city tour in these rare situations, or allow extra free time to explore the city’s top sites on your own. In such cases, we will do everything we can to make sure the locations visited and the excursions taken are similar to the ones originally planned.
Can I extend or customize my river cruise or land extension?
You may book an optional pre- or post-cruise land extension on many Uniworld itineraries. If you are traveling with a group of 10 or more guests, the cruise or tour itinerary may be customized to suit the group’s needs. We recommend calling Uniworld or your preferred Travel Advisor for more information.
How accurate are the excursion descriptions?
We do our best to deliver all excursions as promoted, yet there may be times when circumstances beyond our control require us to make certain changes to scheduled activities. Every effort will be made to operate programs as planned, but changes may still be necessary throughout the cruise.
Could my itinerary change for any reason?
We make every effort to follow our itineraries exactly as promoted, but reserve the right to make any necessary changes to ensure the safety of our guests and ships. There may be times when circumstances beyond our control require us to make certain changes to scheduled activities. Every effort will be made to operate programs as planned, but changes may still be necessary throughout the cruise. Time permitting, we will let you know of any known changes before you board the ship.
Does each sightseeing group on excursions have its own guide?
Yes, each group has its own English-speaking guide. Our local experts are considered the best in the industry, and our complimentary QuietVox audio headsets make it easy to hear every word of their insightful commentary.
Can I take children on my cruise?
In our experience, most young children—especially those under 4—are simply not yet old enough to enjoy river cruising. We make no special arrangements for little ones and offer few kid-friendly activities onboard or onshore. Please note: Our Generations program departures include programs and services designed for families traveling with children. Adults accompanying children are responsible for their safety and behavior onboard and onshore.
Europe, Asia, India, and Egypt: Guests must be 4 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older.
Peru: Guests must be 7 years of age or older. Guests under 21 must be booked in a cabin with someone who is 25 years of age or older, or traveling with a parent or guardian who is booked in a connecting suite. Some excursions may not be suitable for young children.
Is there onboard entertainment?
Depending on the itinerary, talented local performers (music, dance, traditional arts, etc.) may come onboard from time to time to provide after-dinner entertainment.
What about gratuities?
Europe: Gratuities for onboard personnel (ship staff, crew, Cruise/Tour Manager) are included during the cruise/tour.
Egypt, India, Peru, Vietnam & Cambodia: Gratuities for onboard and onshore personnel (ship staff, crew, Cruise/Tour Manager or Egyptologist, local experts, drivers) are included both during the cruise/tour as well as on any pre- or post-cruise land extensions.
Where can I get weather updates on my cruise?
We provide a daily printed program that includes updated weather information, and weather reports may also be accessed via the infotainment system aboard each ship. Up-to-the-minute international weather conditions are also easily available online at sites such as weather.com.
What if I have other questions?
Please email email@example.com, call us at 1-800-257-2407, or contact your preferred Travel Professional.